GlamourDog always guarantees your satisfaction. If you are not 100% satisfied with your purchase, simply return it to us in its original unused condition within 30 days after you receive it to our address for a merchandise exchange or refund. This means 30 days after it is delivered to the given address, not from the date of your order.
PLEASE DO NOT EXPRESS YOUR RETURN BACK!
If you are in a hurry, or you have had the item for close to or a little more than 30 days, please just call us, there is never a reason to waste money expressing a return back to us. We want you to save your money for more fun stuff! Not shipping charges.
In the case of a return, you may receive a full refund of the purchase price (exceptions listed below). However, the refund will not include the shipping and handling costs.
Return exception: Sorry we cannot accept returns on, custom I.D. Tags, or any other engraved or permanently personalized items, (personalized collars with removable letters are returnable).
Return exception: Costumes and wedding items may only be returned for store credit.
Return exception: Large items including beds, carriers, houses, pottys and other items may incur re-stocking fees equal to, but not to exceed the actual shipping cost incurred for shipping the item, and returning the item in the event that it is returned.
Free Shipping Return exception:
Promotional Free Shipping offers will incur a restocking fees equal to, but not to exceed the actual shipping cost incurred for shipping the item, and returning the item in the event that it is returned.
Returned carriers which qualified for free shipping will incur restocking fee equal to, but not to exceed the actual shipping cost incurred for shipping the item, and returning the item in the event that it is returned.
Return Instructions
Please include a note (preferably on the packing slip), with REFUND or EXCHANGE written on it. If you would like to exchange the item, please let us know what you would like to exchange the merchandise for.
Ship the unused item and note to the following address:
GlamourDog
Attn: Returns Dept.
2320 N Central Expy #B020
Dallas, TX 75204
PLEASE PACKAGE YOUR RETURN SECURELY. Do not mail merchandise in paper envelopes. We are not responsible for any returned packages or merchandise lost in shipping. Please be advised that until there is proof that we have received your merchandise, it is your property. For your protection, we suggest you send your return via Federal Express GROUND, UPS GROUND or by US Mail First Class or Priority Mail with insurance and delivery confirmation for tracking purposes.
PLEASE DO NOT OVERNIGHT OR EXPRESS SHIP YOUR RETURN. This will not speed up the process of your return and we would prefer you not spend your money on overnight or express shipping fees, if there is a time issue, just give us a call and we can work with you.
Items returned through the U.S. Mail using only insurance without delivery confirmation can be lost in transit. Insurance by itself does not provide proof of delivery. If an insured item becomes lost, it is the customers responsibility to file a claim with the Post Office to recover their loss for their merchandise. Insurance with the post office is a transaction between the individual and the United States Postal Service, and is not affiliated with GlamourDog.
Please note:
We are not responsible for any damage that is caused by your dog to any of the merchandise. We cannot honor refunds or exchanges for any merchandise that has been used, or is not in its original new condition.
We are not responsible for any returned packages lost in shipping.
We encourage you to measure your pet as accurately as possible. Shipping Charges for exchanged orders are the responsibility of the customer. If additional charges are needed we will contact you for your permission to charge your card for the additional shipping charges.
Damaged Items and Lost Packages
If an item arrives damaged, you must notify us within 48 hours of receipt. We will send a call tag to pick up the item from you. If the box appears damaged upon receipt, do not sign for, or accept it and it will be returned to us. We will send an exchange or credit you for the item.
Due to abuse, you must contact us within 45 days of order placement, if your item has not arrived. We will not be held responsible for notifications after that time.
Canceling an Order
We apologize but we Can Not accept cancellation requests by e-mail.
In many cases GlamourDog orders are processed immediately or routed to other offices and fullfillment centers to be processed immediately.
In most cases orders can not be cancelled after the order is placed and the customer will need to process a return based on our return policies, conditions and restrictions.
If you would like to request that your order be cancelled, please call us immediately at 1-877-GlamDog (452-6364), to determine if it is possible to cancel a portion, or all of your order.
In the event your order has been charged and processed but not shipped you may be subject to a %5 restocking fee to cover the credit card fees of the order for the charge and refund. If we are able to cancel your order on the same day as the charge, we can void the transaction rather than posting a charge and refund, and therefore avoid any re-stocking fee.
Again, if you need to make ANY changes please phone us Immediately.
Above all else
If you have any questions or concerns at all, please call us Toll Free at 1-877-GlamDog (452.6364). We try to go out of our way every day to make sure that our clients and their pups are very happy with us, and enjoy their experience shopping here. |
